DELIVERY INFORMATION

Free Delivery for orders over R450.00 to main centers across South Africa

For delivery to more rural, outlying areas and small holdings, please send us an enquiry at info@stumped.co.za with your your delivery details and we will send you a quote.


Shipping lead times: Once your order is complete, it is shipped directly from our Knysna based factory.
If your Stumped order is in stock, it will be shipped within 1-2 working days from date of order, however if no stock is available, please allow 1-2weeks manufacturing lead time. There-after 2-5 days courier delivery to your home.
Transit time is in business days (excludes Saturdays, Sundays, and Holidays). Please allow additional time for orders shipping outside the main city centers.

Delivery hours are between 9-5 Monday to Friday.


Please note that orders are only placed once we have received confirmation of your payment and the payment has cleared. The manufacturing time is calculated from payment date.

RETURNS INFORMATION

Please contact our Customer Services Team by sending an email to  info@stumped.co.za if you are not completely happy with your purchase.

-If you have received the wrong item we will arrange collection free of charge and make the necessary arrangements for the correct item to be delivered.
-If the item is faulty, we will arrange for replacement parts or you can return the item for an exchange or full refund. If collection is required there will be no charge.
If you wish to cancel your order:
  
Please notify us in writing by sending an email to info@stumped.co.za within 7 working days after the day on which you received the goods. You will receive a full refund of the purchase price less the shipping fees in both directions within 30 days of the goods being returned. Please ensure all the items are packed in the original packaging and you take care to return the items to us in the condition you received them.  


Should you have any problems or complaints, please contact info@stumped.co.za

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